Training Programs
Physician offices are challenged with managing an ever-increasing number of patients with chronic conditions in a healthcare environment that demands documentation of quality of care. By implementing the Chronic Care Model in the physician office setting, physicians can improve the support of their patients, improve office workflow, and improve clinic patient outcomes. The Physician Office Health Coach is an innovative staff position that focuses on implementing the Chronic Care Model, assisting individual patients to improve self-management skills, and evaluating the overall effectiveness of chronic care management in the physician office setting.
Additional Program Information
Click here for additional information including the program schedule, fees and the registration form. Please contact Kathy Kunath at (515) 971-3234 or email kathy.kunath@iowaccc.com with
questions.
FLEX CARE
Flex Care is a research-based interpersonal communication training program based on psychological type theory. It is designed to provide health care providers with practical tools and techniques that can build trust between patient and provider; enhance relationships and patient satisfaction;and
improve patient outcomes. Participants learn to recognize their own preferred style of communication and to identify behavior cues that indicate personal interaction styles in others. This allows the health care provider the knowledge to adjust conveying and receiving communications in
specific ways for improved outcomes.
Des Moines University currently delivers Flex Care training to medical and allied health professional students and is working with ICCC to train participants through current ICCC training programs, such as the POHC and Wellness Coach training programs. In addition, ICCC is working to develop FLEXCARE
as a stand-alone workshop.
ICCC believes that FLEXCARE aligns with the vision of increasing the capacity of providers to deliver effective chronic care strategies. FLEXCARE has been rated as a key component by participants of ICCC's POHC and Care Coordinator trainings. It also holds high promise for use with providers
in quality improvement related to patient relations and outcomes.
Wellness Coach Training
ICCC recently designed and delivered a wellness coach training program customized for Hy-Vee, a Des Moines-based supermarket chain in the Midwest. Hy-Vee is expanding its brand to focus on healthy lifestyles with a mission of making lives "easier, healthier and happier." A key strategy
includes providing easy access to expert health professionals within stores. Across seven states Hy-Vee currently employs a dietitian in approximately 120 (or half) of their stores. Depending upon the individual store's needs, the dietitian serves in a variety of roles-- as a health and wellness consultant
to individual customers, a resource for store employees for health/medical plan guidance, and an expert for local businesses looking for wellness information for their employees. Pharmacists also serve a role as a resource for health and wellness information beyond fulfilling prescription
medication.
The purpose of the Hy-Vee Wellness Coach Training Program is to provide customized education that supports and standardizes an approach that dietitians and pharmacists can use to build Hy-Vee's image as a resource for improving customer and community health and well-being. Skills training focuses
on marketing, interpersonal communication and health coaching techniques, as well as the components of effective worksite wellness programs. Participants will learn how to assess their markets (including individuals, employers and community) for overall health risks and health status and
develop a plan to utilize Hy-Vee products and resources to meet individual and community health needs. The knowledge and skills acquired in the training can be applied internally for Hy-Vee store employee health/wellness programs and for individual Hy-Vee customer and group programs, and
externally as a broker for employer and community wellness programs.
In 2009 ICCC conducted five training sessions of two days in duration for training a total of 100 dietitians and pharmacists. More programs are planned for 2010.