Health Coach Programs
Clinical Health Coach® Training Program
New! 2012 Training Dates Announced!!
The first of two sessions of the Clinical Health Coach® Training Program
have been announced for 2012.
- In Denver, Colorado, the programs will be offered February - March 2012. Onsite sessions will be February 22nd - 24th and March 28th - 29th.
Additional Program Information and Enrollment »
- In Des Moines, Iowa the programs will be offered late Spring 2012. Sign up to receive updates as more information becomes available for this session.
Additional Information
The Clinical Health Coach® Training Program is a 6-week experience designed for healthcare professionals who desire to attain skills in chronic care management through proactive, patient-centered strategies. Healthcare organizations must transform to new models of care to address the current fragmentation of services and lack of care coordination. Within this new structure, the role of "Clinical Health Coach" is key to achieving positive health and clinical outcomes. The curriculum builds on the philosophy that patients are the greatest untapped resources in reclaiming responsibility for their own health.
The program blends foundational curriculum in the Chronic Care Model, Motivational Interviewing, FLEX Care™ Healthcare Communications, and project management principles. Participants will emerge with enhanced skills in health coaching techniques and communications and an understanding of effective care management models and processes, population health management, and leadership skills.
Please click here to read through the learning objectives of the Clinical Health Coach® Training Program.
FLEX CARE
Flex Care is a research-based interpersonal communication training program based on psychological type theory. It is designed to provide health care providers with practical tools and techniques that can build trust between patient and provider; enhance relationships and patient satisfaction; and improve patient outcomes. Participants learn to recognize their own preferred style of communication and to identify behavior cues that indicate personal interaction styles in others. This allows the health care provider the knowledge to adjust conveying and receiving communications in specific ways for improved outcomes.
FLEX Care is offered through current ICCC training programs, and ICCC is working to develop FLEX Care as a stand-alone workshop. ICCC believes that FLEX Care aligns with the vision of increasing the capacity of providers to deliver effective chronic care strategies. FLEX Care has been rated as a key component by participants of ICCC's training programs to date. It also holds high promise for use with providers in quality improvement related to patient relations and outcomes.
Health Coaching Techniques: Improving Outcomes in Prevention and Care of Chronic Disease
Pharmacists and other health care providers can have a meaningful impact on outcomes and quality of life related to chronic disease management and risk prevention. ICCC provides training and education to health care professionals which allows them to use their current knowledge in their respective
discipline, and "flex" their communication with patients in a way that allows the patient to be involved in making changes to improve their risk prevention or chronic care management. Too often, health care professionals function as "educators" rather than “coaches”,
thereby not empowering patients to impact and improve their own health outcomes. Through health coaching, quality of care and patient health outcomes can be enhanced, and costs associated with disease prevention and management can be decreased.
"You can be the most clinically-gifted person on the planet, but if you don't know how to communicate that to a person - where they can own it and base change on it - then you're not going to be as effective."
- Carla Stebbins, PhD, Des Moines University
For additional information on training and education opportunities through ICCC for pharmacists and other health care providers, please contact Jennifer Moulton at Jennifer.moulton@iowaccc.com or 515-321-4339.