Clinical Health Coach®
More than 145 million people - or nearly half all Americans - live with chronic conditions. Hospitals, clinics and providers within our communities face the common challenge of serving and caring for an increasing number of patients with chronic conditions, many with multiple chronic conditions. Successfully managing chronic conditions is complex. Thirty to fifty percent of patients leave their provider visits without understanding their treatment plan, and hospitalized patients retain only 10 percent of their discharge teaching instructions. Better strategies of engaging and communicating with patients must be implemented to improve health outcomes. True engagement involves an important shift by healthcare providers from "teaching and telling" to "listening and engaging".
The Clinical Health Coach® Training Program is a 6-week experience designed for healthcare professionals who desire to attain skills in chronic care management through proactive, patient-centered strategies. The curriculum builds on the philosophy that patients are the greatest untapped resource in reclaiming responsibility for their own health. However, healthcare organizations must transform to new models of care to address the current fragmentation of services and lack of care coordination. Within this new structure, there is a role for an emerging supportive role, the "Clinical Health Coach."
Purpose/Learning Goal
The Clinical Health Coach Training Program is an interactive and gestational learning experience designed to build care management strategies, enhance leadership and communication skills, and develop health coaching skills that result in improved health, clinical and behavioral outcomes and business efficiency. The Clinical Health Coach Training Program helps healthcare organizations better manage the ever-growing number of patients with chronic care conditions. The program is an outcome-based platform that encourages more active patient engagement through coaching and education. The result is a more well-informed patient and family better prepared to navigate their health through the entire continuum of care.
Training Intent for the Clinical Health Coach®
- Develop health coaching skills including motivational interviewing, reflective listening, readiness assessments, goal setting, and engaging patients to be effective self-managers
- Utilize behavior-change theories and the health belief model as a foundation for practice
- Improve health literacy through effective communications strategies (FLEX Care)
- Provide resources, referrals and education to assist "evidence-based patient choice" decisions
- Promote care coordination and care transitions as needed, to address the care continuum from acute care to home and community-based chronic care management
- Develop leadership skills to create a population health approach to the elevation of quality improvement, clinical improvement and health status improvement of those served
- Serve as change agents in building healthcare teams to improve care processes
- Explore the utilization of registries in identifying care planning and outcomes reporting for patients
The Clinical Health Coach® Role
The role of the Clinical Health Coach® is valuable in many healthcare organizations, and there may be differences in how each chooses to use clinical health coaching skills. The ICCC Clinical Health Coach® Training Program teaches to "competencies" versus a specific job description in order to afford flexibility within the job function. The goal of the program is to integrate health coaching skills into the clinical setting. By learning these competency skills, the professional can most easily adapt to the structure and culture of the organization. Competencies are focused primarily around coaching and communications skills, and also include care management strategies and leadership training.
Foundational Elements of the Clinical Health Coach® Training Program
The Institute of Medicine has outlined a framework of improved patient care through provision of patient-centered care, working in interdisciplinary teams to deliver reliable care coordination, evidence-based practice protocols, application of quality improvement and the use of informatics. The Clinical Health Coach® Training Program addresses each of these concepts by blending foundational curriculum in the Chronic Care Model, Motivational Interviewing, FLEX Care® Healthcare Communications, and Project Management principles. Participants will emerge with enhanced skills in health coaching techniques and communications, and an understanding of effective care management models and processes, population health management and leadership skills.
Please click here to read through the learning objectives of the Clinical Health Coach® Training Program.
Outcomes Driven Approach
The Clinical Health Coach® Training program is designed to teach practical skills that result in improved health and clinical outcomes while providing a positive financial impact to healthcare organizations. Strategies focus on:
- Improved health literacy for patients
- Improved patient adherence to treatment plans
- Improved patient experience and satisfaction
- Increased provider visits for healthcare maintenance
- Reduced 30 day readmission rates
- Improved healthcare team effectiveness and workflow
The Clinical Health Coach® Training Program centers on the Chronic Care Model goals of combining a more prepared, pro-active healthcare team with an engaged, activated patient to improve patient health outcomes.
Target Audience
The target audience includes Registered Nurses, Licensed Practical Nurses, Exercise Physiologists, Dieticians, Respiratory Care Practitioners, Diabetes Educators, Certified Medical Assistants, Care Coordinators, Case Managers, Pharmacists, and other healthcare professionals who work in medical settings that support patients with chronic conditions. Appropriate settings may include primary care and specialty care clinics, cardiac and pulmonary rehabilitation programs, case management services, "Chronic Illness Management" departments, Heart Failure programs, Diabetes Education programs, Home Health/Visiting Nurse Service agencies, Pharmacies, Registered Dietitian consultants, medical fitness professionals, and health coach consultants.
Clinical Health Coach® Training Program Profile
The Clinical Health Coach® Training Program is a six week experience engaging participants with certified health coach professionals, behavioral change specialists, clinical operations personnel and fellow professionals in health coaching practice. The capstone of this experience is a blend of health coaching, communications and leadership skills and a completed project plan, customized to your organization's interest.
Certificate of Competency as a Clinical Health Coach®
The Iowa Chronic Care Consortium is pleased to offer a Certificate of Competency as a "Clinical Health Coach®." The Certificate is earned through an optional evaluation of competency demonstrated by
- measuring skills in health coaching;
- a passing score of at least 75% on the written exam; and
- completing an organizational project charter.
A Certificate of Competency as a Clinical Health Coach® is an achievement in meeting professional standards in basic coaching techniques and in knowledge of using population health strategies to improve the clinical status of patients with chronic health conditions. These skills are invaluable in moving organizations to a future model of more proactive healthcare.
"The Iowa Chronic Care Consortium's Clinical Health Coach® Training Program is designed with sequential and participative learning in mind."
Clinical Health Coach® Training Program Preparation and Time Investment
Learning new coaching and communications skills takes both time and practice, and this program addresses these needs steadily over the course of the curriculum. We begin with teaching foundational skills then build out content and focus on growing your abilities and efficacy. The program offers structured learning through both onsite and distance education, and facilitated coaching practice through telephone-based practice sessions. Participants will be expected to commit additional time for completion of program preparation assessments, buddy coaching activities through the six weeks, and meeting with leaders and team mates to complete a focused learning project. The preparation activities will require approximately 3 hours of time, and buddy coaching and project activities will require approximately 2-3 hours per week.
Click here to register for the February - March session in Denver, Colorado.
Week 1 - First Onsite Workshop
Colorado Session
Red Lion Hotel/Denver Central - Denver, CO
Wednesday, February 22nd 8:00 a.m. - 5:00 p.m.
Thursday, February 23rd 7:30 a.m. - 5:00 p.m.
Friday, February 24th 7:30 a.m. - 12:30 p.m.
Workshop topics include:
- A Team Approach to Chronic Care Management in the Clinic Setting
- Emerging Models of Care Coordination and Care Transitions
- Health Coaching Skills for Self-Management Support
- Discovering the Best in You: Using the MBTI to Improve your Effectiveness as a Health Coach
- Population Health Management Strategies
- FLEX Care Healthcare Communication Strategies
- Project Implementation Support (Roundtables and Networking)
- Project Implementation/Project Management Strategies
Weeks 2-5
Distance learning and health coaching skills development through teleconferencing and webinars.
Week 6 – Final Onsite Workshop
Colorado Session
Red Lion Hotel/Denver Central - Denver, CO
Wednesday, March 28th 8:00 a.m. - 5:30 p.m.
Thursday, March 29th 7:30 a.m. - 4:15 p.m.
Workshop topics include:
- Advanced Health Literacy: Getting to Evidence-Based Patient Choice
- Health Coaching for Self-Management Support
- Communicating with Patients under Stress (FLEX Care)
- Providing Best Care: Consensus guidelines, medication adherence, benchmarking, etc.
- Using MBTI to Build Leadership and Effective Healthcare Teams
- Project Implementation Support and Presentations
Clinical Health Coach® Certificate of Competency (optional)
In conjunction with the Clinical Health Coach® Training Program, the Iowa Chronic Care Consortium offers an optional Certificate of Competency as a Clinical Health Coach®. The certificate is awarded to participants who demonstrate key core competency skills in three areas of health coaching as evaluated through:
- a recorded, telephone-based, measurable skills evaluation with a standardized patient;
- a passing score of at least 75% on the written exam; and
- additionally, the participant must complete a learning project charter (an overview of an organizational project that they will work on throughout the training program).
The competency evaluation of coaching skills will be scheduled at the completion of the training program. The fee for the Certificate of Competency evaluation is $195.
Registration includes practical skills pre-assessment call, all in-class sessions, skills building teleconference calls, webinars, handout materials, all breakfasts, lunches, food/refreshment breaks, CEU filing fees, and Statement of CEU credits.
Please download the registration form by clicking the "Download Registration Form" link in the session specific information below. The registration form can be mailed with payment (checks only, please). Alternatively, the registration form can be faxed to hold a place, with payment to follow within 10 days.
Make checks payable and send to:
Iowa Chronic Care Consortium
5550 Wild Rose Lane, Suite 400
West Des Moines, IA 50266
Fax registration to:
Iowa Chronic Care Consortium
Attn: Kathy Kunath
Fax: 515-661-6101
Colorado Session: February - March, 2012
Download Registration Form »
- The registration for the CHC training has been extended to February 6th.
- Substitutions: Substitutions will be accepted through January 30th.
- Cancellations: Cancellation policy is a full refund less a $75 administrative fee prior to January 15th; 50% refund until February 13th; no refund after February 13th.
- All requests for substitutions and cancellations must be communicated in writing to Kathy Kunath at Kathy.kunath@iowaccc.com.
- ICCC reserves the right to cancel the conference due to insufficient enrollment, in which case pre-registered participants will be notified and full refunds provided.
Colorado Session
• Wednesday, February 22nd - Friday, February 24th
• Wednesday, March 28th- Thursday, March 29th
The Clinical Health Coach® Training Program offers two onsite meetings, both held at the Red Lion Hotel/Denver Central.
Red Lion Hotel/Denver Central
4040 Quebec St.
Denver, CO 80216
February Session: Make Reservations
March Session: Make Reservations
Room rates: $74 per night for single/double occupancy, plus tax. Current tax rate is 14.85%. To receive this special rate, call 1-800-Red Lion or 303-321-6666 and ask for the Iowa Chronic Care Consortium room block.
Reservations for discounted rooms must be made by February 10th, 2012 for the first workshop and by February 26th for the second. Room availability begins the night before the start of each workshop.
There is free shuttle service to and from the Denver International Airport and adjacent shopping areas.
Target Audience
The target audience includes Registered Nurses, Licensed Practical Nurses, Exercise Physiologists, Dieticians, Respiratory Care Practitioners, Diabetes Educators, Certified Medical Assistants, Care Coordinators, Case Managers, Pharmacists, and other healthcare professionals who work in medical settings that support patients with chronic conditions. Appropriate settings may include primary care and specialty care clinics, cardiac and pulmonary rehabilitation programs, case management services, "Chronic Illness Management" departments, Heart Failure programs, Diabetes Education programs, Home Health/Visiting Nurse Service agencies, Pharmacies, Registered Dietitian consultants, medical fitness professionals, and health coach consultants.
Continuing Education Credit
Licensed Nurses
This continuing nursing education activity is approved for 34.6 contact hours by the Illinois Nurses Association, an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation. INA-CE Approval Number: 0813-8136
Registered Dieticians
This program has been given prior approval for 30 hours of continuing professional education units by the Iowa Dietetic Association, on behalf of the Commission on Dietetic Registration, the credentialing body of the American Dietetic Association. These hours may fit into the RD/DTR's professional development portfolio identified learning needs.
Please click here to read through the learning objectives for the Clinical Health Coach® Training Program.
Successful Completion
In order to receive a continuing education statement of credit, participants must participate in the activity in its entirety, complete program evaluations throughout the training, and successfully pass two, 20-question written examinations a score of at least 75%. Partial credit will only be awarded based on special circumstances and must be pre-approved by the program administrator. Partial credit is not permitted for pharmacists.
Commercial Support: There is no sponsorship or commercial support for this activity.
Iowa Chronic Care Consortium Faculty
William Appelgate, PhD | Executive Director of ICCC
william.appelgate@iowaccc.com
Dr. Appelgate will discuss Population Health Strategies for Chronic Care Management.
Priscilla Gilbert | Wellness Program Coordinator
priscilla.gilbert@iowaccc.com
Ms. Gilbert will provide support for health coaching techniques.
Jody Hereford, RN, BSN, MS, FAACVPR | Clinical Project Consultant
jody.hereford@iowaccc.com
Ms. Hereford will discuss health coaching techniques and the role of health coaches in the clinical setting.
Kathleen Kunath, RN | Clinical Project Manager
kathy.kunath@iowaccc.com
Ms. Kunath will provide leadership on project management, and techniques and tools for project implementation.
Jennifer Moulton, RPh | Educational Programs Coordinator
jmoulton@iarx.org
Ms. Moulton provides educational program development and design.
Clinical Faculty
Denise Ernst, PhD, MS, MA
d.b.ernst@att.net
Dr. Ernst will serve as lead faculty for topics related to Health Coaching for Behavior Change and Self-Management Support.
Fritz Nordengren, MPH
fritz.nordengren@dmu.edu
Mr. Nordengren will provide expertise in the area of leadership, creating high performing teams, and managing up.
Carla Stebbins, PhD
Carla.Stebbins@dmu.edu
Dr. Stebbins will serve as lead faculty discussing the MBTI and Flex Care™ communication techniques.
Click here for full professional career and experience information
for all faculty members
Faculty Disclosure: This educational activity's planners and presenters have indicated they have no bias or conflict.